Service Standards

As part of our Quality Management System (QMS) our skilled and experienced staff strive to meet these Service Standards on every assignment to DMARehability:

• Confirmation of assignment within 24 hours
• Contact the client (insured) within 48 hours
• Contact legal representative (if necessary) within 48 hours
• Arrange personal visit with insured within 5 business days
• Contact treating physician within 5 business days
• Contact employer (if necessary) within 5 business days
• Verbal updates on file activity as requested
• Report Service Delivery within 30 days of referral
• Fax/mail/courier physician and clinic invoices immediately upon receipt
• Provide all original documents/reports
• Have cases/reports/invoices regularly reviewed by management
• Ensure a breakdown of all file activity is available to accompany invoices
• Ensure that our Quality Management and Report Delivery System is monitored by our full-time Quality Assurance Manager
• Regularly scheduled Quality Assurance audits
• Make customized reports available upon request