Experience the DMARehability Difference with our Value Added Benefits!

An Experienced Staff

Our interdisciplinary team consisting of Occupational Therapists, Kinesiologists, Case Managers, Vocational Placement Specialists, Registered Nurses, Rehab Therapists and Social Workers all come to us with extensive experience.

The DMARehability difference?

With a minimum of 3 years experience our Professional staff working on your assignment leads to accurate reporting, consistency, cost containment and file outcomes that benefit the customer and the client.

Employees not Sub-Contractors

Rather than using sub-contractors our Customers can utilize a professional staff that as employees are focused on results at DMARehability

The DMARehability difference?

When joining our company our professionals are provided with a lap top computer, full technical, clinical and administrative support and a fund for professional development. Our Professional Staff all take part in Quality Training.

Quality Management System and Corporate Policies

DMARehability Service Standards and Policies ( Quality, Privacy, etc.) make the difference when it comes to customer service!

The DMARehability difference?

Our Service Standards have been thoroughly explained to our entire staff. Every member of the DMARehability team understands their role in achieving our Service Standards. From our full-time Intake Coordinator to our Professional Staff to our Administrative Support Personnel every employee has completed our Quality Management System Training Program.

Our full-time Quality Assurance Manager reviews our Report Delivery System on a weekly basis ensuring prompt and timely reporting. Due dates are closely monitored! Our Quality Assurance Manager also completes daily Quality checks and our Top Management and Supervisors participate in regularly scheduled Quality Audits.

A structured system for Report and Invoice review is used to provide the best possible service to our customers and is also utilized to provide constructive feedback to our staff.

All DMARehability policies are thoroughly explained to our entire staff on a regular basis. For example every staff member at DMARehability attended training for our new Privacy Policy in January 2004. This ensures that every member of our team understands DMARehability’s commitments and obligations.

Professional Development

In order to ensure that our Professional Staff continue to improve and grow personally and professionally, DMARehability has the most innovative Professional Development Program in the Industry. Our staff strives to continually improve in all aspects of their work!

The DMARehability difference?

Our professional development fund provides our staff with educational funds based on hours worked. We also provide internal training for legislative changes, technology updates and any other matters of importance to our Customers and to our staff.

Customer Inquiry Follow-up

All customer inquiries are of the utmost importance to DMARehability and are handled as such.

The DMARehability Difference?

Through our unique Service Improvement Request (SIR) system our Quality Assurance Manager addresses all Customer Inquiries within 24 hours of receipt. The Top Management at DMARehability regularly reviews the results of this system to ensure that continual improvement is achieved.

Our Service Improvement Request (SIR) system is unique in that the results are communicated throughout the entire company ensuring that all personnel help us achieve our primary goals of Continual Improvement and Customer Satisfaction!

Educational Seminars and Presentations

DMARehability is pleased to offer complimentary educational seminars. Our seminars cover the topics that interest you. Our extensive list of Seminars is just the beginning when it comes to Education at DMARehability.

The DMARehability Difference?

From how to best utilize tools and services to the impact of legislative changes on disability management, we have the enterprise, experience and expertise to help you successfully manage your files.

We are pleased to present lunch and learn seminars, half day or full day presentations based on your needs to any size group, either at your facility or ours.

Our seminars are delivered by our experienced professionals and incorporate the expertise acquired from over a decade dealing with thousands of clients across a variety of referral sources and industries. The material is individualized, real-life and relevant.

Each seminar participant is provided with useful handouts and reference material.

Our Education Team would also be pleased to develop a customized seminar based on a topic of your choosing. Just let us know!

Statistical Reporting/File Reviews

What the Customer needs, when they need it. Our statistical reporting and file reviews are provided free of charge.

The DMARehability difference?

Utilizing the latest technology DMARehability will provide customized reports to customers upon request. We are also pleased to provide file reviews for our Customers from a member of our experienced staff who can then make recommendations and provide guidance to achieve positive results and solid file outcomes.

Unique Specialty Programs

When service innovation is needed, DMARehability is the clear choice.

The DMARehability difference?

Our innovative programs such as ACHIEVE, QuickCare and CAP (Claims Assistance Program) bring our expertise, experience and innovation together into one complete package.